Delivery & Return
Delivery
We use either Australia Post and another premium courier for all deliveries within Australia and New Zealand.We provide Free Shipping for orders over $100 Australia Wide or $10 will be charged for orders less than $100.
Delivery time is 3-14 business days from dispatch depending on where you are in Australia. Please also allow 1-2 business days for processing of your order. We endeavour to process our orders as quickly as possible. All deliveries are issued with a tracking number to track your parcel.
Please note that if the parcel is returned to sender due to the wrong address having been provided, you will need to pay a $10 restocking fee and if you want to cancel the order we will deduct a $10 restocking fee from your total refund. Once the returned to sender parcel is received we will send out a notification email to confirm the correct address, and we will keep your stock for two weeks only if we don't get a response from you.
If the cancel or exchange requests made after the dispatching a $10 restocking fee will be charged as well.
Returns
Holiday Return Policy：
Items purchased at the Online Store received between 10 December and 25 December may be returned until 25 January of the following year. Please note that all other terms and conditions provided in the Online Store Sales and Refunds Policy are still applicable with respect to such items purchased. All purchases made after 25 December are subject to the Standard Return Policy.
NO RISK 30 DAY EXCHANGES, RETURN AND REFUNDS
If you would like to return your purchases, please contact us via email first (support@uggexpress.com.au) to get the return approved. In your e-mail, please kindly provide your order information and the service you require. You will then receive a confirmation email with your ticket number and instructions about how to return. We offer returns for items that purchased within 30 days.
Note:
-The items must be returned within 30 days of purchase, must be unworn and unused with the original tags still attached.
- If you would like to return your purchase because of sizes or simply change your mind, the return postage will be at your cost while we cover the second delivery if the exchange is needed.
-If we sent you a faulty or wrong item, we will provide you a return label to send it back.
- Please make sure you include a note in the return parcel with your order number, name, request and delivery address.
Online Order Returns Policy for Store：
You can only return your online purchase in one of the below retail stores and please bring your order confirmation or tax invoice to show our staff.
Sydney
UGG EXPRESS Wentworth Point Warehouse Outlet
UGG EXPRESS DFO Homebush Retail Store
UGG EXPRESS Macquarie Centre Retail Store
UGG EXPRESS Chatswood Westfield Retail Store
UGG EXPRESS Warringah Manly Retail Store
UGG Express Burwood Westfield Retail Store
UGG Express Rouse Hill Retail Store
Our retail stores could only receive the order from our Official website to return for refund/exchange service. Due to the system difference, orders from Amazon, eBay, Catch, Kogan, or other e-commerce platforms, can not be returned to our retail stores.
Please note that due to the limited storage capacity of Melbourne's warehouses, all orders cannot be returned or exchanged in Melbourne stores.
Warranty
Our products are warranted for 3 months against defective materials and workmanship. This does not extend to problems that arise from normal wear and tear. Slight dye transfer may occur with darker coloured sheepskin during first few wears. Lighter coloured sheepskin may pickup inks from clothing with which it comes in contact. This discolouration is not covered under the manufacturer's limited warranty.
Because sheepskin is a natural product, there may be some irregularities and variations in colour and texture. These traits are characteristic of fine sheepskin and add to the beauty and character of the footwear. These characteristics may cause variations in the fit and wear of some sheepskin products. These irregularities and variations are not covered under the manufacturer's limited warranty.